Shipping and returns
You can either choose to self pick up at our studio or ship with SF express
Please make sure your shipping address and information/ SF code are correct, we are not responsible for loss or cost due to any incorrect information made by customer.
We use SF express shipping on all orders. We offer free domestic shipping for orders over HKD$450. For purchase under amount HKD$450, shipping terms will be as freight collect.
Please check your SF code below
SF locker 地址智能櫃地址
SF business station locations 順豐營業點地址
SF store locations順豐站
Shipping Time & tracking
Once your order has been placed, you’ll receive an order confirmation. Please give 7-10 days for all orders to be processed and shipped. All candles are handmade in micro-batches and individually pass quality control.
Once your order is dispatched you will receive a shipping confirmation email with tracking number via your email entered at checkout. (If you haven’t received either of these emails, please check your spam folder to ensure it hasn’t gone to junk!)
If you are placing your order with offline payment – your order will only be dispatched once the payment has cleared.
Order tracking: https://htm.sf-express.com/hk/tc/index.html
Due to COVID-19 we cannot guarantee an exact date of arrival, which is why you may be experiencing longer processing times and slow tracking updates. We recommend you frequently check the tracking number provided on your email. We appreciate your ongoing patience during this time.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases and cannot exchange or refund custom candles.
However, we’ll be more than happy to replace products due to any damage caused during transit. If your candle was damaged during shipment, please contact us at firstname.lastname@example.org with proof of damage within 48 hours of receiving the order.
We do not accept exchanges or returns on sale items and gift cards.