Terms and conditions

Shipping and delivery

Orders are shipped with SF express and have a processing time of 2-3 business days after an order has been dispatched. All orders do not have a guaranteed delivery time after the order has been shipped, and we take no responsibility in delays that are caused by shipping after the item has left us. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays due to COVID-19.

Once your order is dispatched you will receive a shipping confirmation email with tracking number via your email entered at checkout. Ember Lab cannot be held responsible for late or missing deliveries, whereupon a valid proof of shipment and valid tracking number has been provided.

Understand the nature of product

Customers of Ember Lab agree that every item is handmade and can carry minor imperfections that vary from the website images used. This is all apart of the natural nature of the product and cannot be deemed a fault. Each mud containers are made by hand, thus can sometimes carry (minor) imperfections, like faint indents, marks and scratches. These do not in any way affect the performance of our product, and the buyer must understand that there is a risk there will be a slight variation between each product.

Payment methods

  • We accept PAYPAL/ credit card payment

  • Consumption Voucher is also welcomed (Tap&Go/ Octopus)

  • Offline payment

For customers who have chosen for offline payment, pls offset your payment within 48hrs after purchase, your order will only be dispatched once the payment has cleared. Thank you

選擇線下付款的客人請於48小時內完成付款, 我們會在收到款項後才正式接受你的訂單, 否則本店有權將課堂位置/貨品給予其客已付款的客人​

  •  Payme https://payme.hsbc/phoenixlwl

  • FPS 轉數快 55119389

  • BOC Bank acc 中銀户口 012 889 110 61041 LI W*** L***

  • Hang Seng Bank acc 恒生户口 774 750 913668 LI W*** L***

  • Octopus 八達通app支付 (Pls send your order number and WhatsApp +85246359677 https://wa.me/85246359677,you will get the payment code)

Pls send the payment receipt/ proof along with your order number to below

請把收據資料並請註明訂單編號,才能加快確認付款

Whatsapp +85246359677   https://wa.me/85246359677